Refund, Cancellation and Fulfillment Information

Effective: July 24, 2026

Last Updated: July 25, 2026

This page summarizes the refund, cancellation, and fulfillment provisions that apply across the Framlyn Terms of Service and Farmer and Seller Terms. It does not replace those documents. Where this page and the full Terms differ, the Terms of Service and Farmer and Seller Terms control.

Orders and Payments

Customers authorize Framlyn and its payment providers to process charges associated with orders, including disclosed fees and taxes that the applicable seller, Framlyn, or a payment provider is required or authorized to collect.

Before confirmation, checkout displays the seller, items, quantities, subtotal, discounts, taxes, fulfillment charges, platform or service charges, payment-processing charges, and total. Where required, it also provides seller contact information and applicable payment, delivery, cancellation, refund, and exchange terms. Any represented total includes mandatory non-government charges to the extent required by law. Customers can review, correct, or cancel the transaction before submission.

Submitting an order is an offer to purchase from the identified seller. An automated acknowledgement confirms receipt, not necessarily acceptance. An order is accepted when the seller or Framlyn sends an acceptance or preparation confirmation, captures payment, or otherwise clearly confirms acceptance. The order confirmation and terms shown at checkout form part of the agreement for that order.

A temporary authorization may be placed on a payment method. Payment timing and statement descriptors may depend on the provider and financial institution. Framlyn makes an electronic confirmation or receipt available promptly after acceptance and within any period required by law.

Cancellations, Rejections, and Adjustments

Orders may be canceled, rejected, refunded, or adjusted for pricing or inventory errors, unavailable products, suspected fraud, failed payment authorization, or fulfillment and safety concerns.

Refund, cancellation, substitution, and dispute outcomes depend on order status, product type, the seller policy disclosed before purchase, fulfillment facts, payment-provider rules, and applicable law. Perishable or safety-sensitive goods may not be returnable after handoff unless defective, misdescribed, unsafe, or otherwise subject to a legal remedy. A seller must not substitute a materially different product without approval unless the customer selected a substitution preference. Nothing here limits a non-waivable consumer right.

Pickup, Meetup, Delivery, and Confirmation

Customers must provide accurate fulfillment details and collect or receive orders during the stated window. Sellers are responsible for the fulfillment options they advertise. A delivery or pickup confirmation code or record may be required to confirm handoff, calculate payout eligibility, or resolve a dispute. Confirmation evidence may include a code, photograph, timestamp, signature, location record, or other handoff evidence.

Seller Fulfillment Responsibilities

Sellers must monitor orders, maintain reasonable inventory accuracy, update status promptly, prepare goods as described, honour advertised fulfillment commitments, maintain required food-safety and labelling practices, keep instructions current, obtain approval for materially different substitutions, use handoff evidence honestly, and provide reasonable support for missing, damaged, unsafe, spoiled, or misdescribed goods.

Repeated delays, cancellations, non-fulfillment, or poor service may result in restrictions or removal from Framlyn.

Safety Incidents and Recalls

Sellers must immediately stop selling affected products and promptly notify Framlyn if they learn of a recall, contamination, suspected foodborne illness, serious allergen error, prohibited product, regulatory action, or other material safety issue. Framlyn may notify users, restrict listings, cancel orders, delay payouts, or take other protective action where reasonably necessary for safety.

Refunds, Disputes, and Chargebacks

Framlyn may investigate complaints, disputes, refunds, or chargebacks related to seller activity and may reverse or adjust amounts where required, hold or delay payouts, restrict seller access, or remove listings. Net seller proceeds are successfully collected amounts less disclosed fees, processing charges, applicable taxes, refunds, chargebacks, reversals, reserves, adjustments, and other amounts owed.

Seller Subscription Billing, Renewal, and Cancellation

The purchase screen controls price, currency, taxes, billing period, trial, renewal, cancellation, refund terms, and billing provider. Digital features purchased in an iOS or Android app may be billed by Apple or Google where their rules require; web purchases may be billed by Stripe or another provider.

Unless the purchase screen states otherwise, subscriptions renew automatically for the displayed billing period until cancelled through the identified provider or account method. Cancellation takes effect at the end of the current paid period, subject to applicable law. Fees already charged are non-refundable except where the purchase screen, provider rules, or law requires. Removing the app, stopping storefront activity, or closing a Framlyn profile does not itself cancel a third-party subscription.

Contact

Questions about an order, refund, or cancellation can be sent to support@framlyn.com.

Framlyn Inc.
Toronto, Ontario, Canada